FAQ's For Lollapalooza India 2024
WHEN IS THE EVENT TAKING PLACE?
Lolla India will take place on January 27-28, 2024 at Mahalaxmi Race Course, Mumbai.
WHAT ARE THE FESTIVAL TIMINGS?
Gates open at 12 pm and will shut at 7pm. Festival schedule will be announced closer to the festival.
AM I ALLOWED TO ENTER THE FESTIVAL GROUNDS MULTIPLE TIMES?
Only patrons holding a 2-Day ticket/wristband will be allowed to enter the festival grounds multiple times. Other ticket holders won’t be permitted to re-enter the festival grounds after their first entry.
IS THERE A MAP FOR THE FESTIVAL?
Venue layout and festival map will be posted soon. Watch this space!
CAN I BRING A CHILD TO THE FESTIVAL?
Yes - Lollapalooza is a kid-friendly, family-friendly festival around the world. Kids aged 0-5 can enter the festival for free. Kids aged 5+ and older (born before 27 Jan 2019) need to buy a ticket that matches the accompanying guardian’s ticket category.
ARE PETS ALLOWED AT THE FESTIVAL?
Pets are not allowed at the venue. Only dogs which have been trained as service animals are allowed. Patrons may have to sign a waiver form for the same.
WHAT MODE OF PAYMENT WILL BE USED AT THE FESTIVAL?
All payment counters in the festival will only use TapX payments via your RFID wristband. We strongly urge you to top up your wristbands prior to the festival. To top up your wristband, scan the QR code on the wristband and enter your details on the TapX portal. Proceed to complete your payment with the desired amount.
HOW DO I CONTACT THE FESTIVAL?
General/ticketing queries
Sponsorship inquiries
Press & Editorial inquiries
Corporate bookings
F&B Partners (Now Closed)
ARE THERE LOLLAPALOOZA PRE-PARTIES?
Yes! Join us at our Road to Lolla India pre-parties as we gear up for the second edition of Lollapalooza India.
WHAT TICKETING CATEGORIES ARE AVAILABLE AT LOLLA INDIA 2024?
Patrons can avail of GA, Lolla VIP and Nexa Lounge tickets. To know all the perks and amenities included with each ticket category, click here!
WHEN WILL TICKETS BE AVAILABLE TILL? CAN I BUY IT AT THE VENUE?
Tickets will be available till inventory lasts. Tickets at the venue will be subject to availability of inventory - keep a lookout on our social handles for updated information about the same. We urge you to buy your tickets in advance to avoid disappointment later!
IS THERE A TICKET PURCHASING LIMIT?
You can buy up to 10 tickets per person. All ticket categories are subject to availability - so get yours before they sell out!
WILL I BE ABLE TO SWITCH MY TICKET TO A DIFFERENT CATEGORY?
No, tickets once purchased will not be upgradable/changeable in terms of category.
WILL THE TICKETS BE AVAILABLE FOR SALE ON ANY OTHER PLATFORM?
No, the official tickets will only be available for sale on BookMyShow. We strongly recommend you not to purchase them via any third party to avoid the possibility of counterfeit tickets.
HOW CAN I PURCHASE TICKETS AS AN INTERNATIONAL CUSTOMER?
Buy tickets via our global BookMyShow website! Click Here to know more about them. All transactions will be in Singaporean Dollars. You can pick up your tickets/wristbands from the Box Office at the venue on January 27-28, 2024.
DO I NEED TO SHOW MY TICKETS TO ENTER THE FESTIVAL?
Once you book your Lollapalooza India 2024 tickets online, you will receive an M-ticket. You will also be mailed an RFID wristband closer to the festival dates. While M-tickets are proof of payment, they will not be accepted as entry proof to the festival. ONLY wristbands will be accepted to enter the festival.
I CAN’T FIND MY LOLLAPALOOZA INDIA 2024 M-TICKETS!
Upon booking, your M-tickets will be emailed to you. These tickets will also be listed in your BookMyShow bookings tab in the app/website. If you still can’t find your M-tickets, please write here.
HELP! I HAVEN’T RECEIVED MY TICKETS YET!
Wristbands will be home delivered at a date closer to the event – Updates for the same will be shared across our social media channels. You can always refer to your digital ticket copy in your BookMyShow transaction history.
IS THERE AN AGE LIMIT FOR TICKET PURCHASES?
Ages 0-5 can enter the festival for free. Kids aged 5+ and older (born before 27 Jan 2019) need to buy a ticket that matches the accompanying guardian’s ticket category. All kids up to the age of 16 will need to be accompanied by a guardian at the festival at all times. Guardians will need to sign a waiver to enter the festival with their child.
WHAT ARE THE USES OF MY RFID WRISTBAND?
Your RFID wristbands will give you entry to the festival. TapX enabled chips on the RFID wristbands will also be the sole payment mode used at the festival.
HOW TO TOP UP MY RFID WRISTBAND?
To top up your wristband, scan the QR code on the wristband and enter your details on the TapX portal. Proceed to complete your payment with the desired amount.
TICKET AND WRISTBAND POLICY:
Wristbands will be mailed in advance of the festival. All sales are final – no refunds and no exchanges. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry. Wristbands must be worn securely on the wrist and cannot be slipped on and off.
Wristbands are non-transferable, non-exchangable. Do not take the wristband off, stretch or tamper in any way or you will not be allowed entry.
Subsequent and/or multiple presentations of a counterfeited wristband are void and will be seized by festival security staff.
If your wristbands are damaged on receipt, please write to us here.
We urge you to take care of your wristbands. If you lose your wristbands, no replacements will be provided
THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS WRISTBAND POLICY.
HOW DO I GET TO THE FESTIVAL?
The road route to Mahalaxmi Race Course is via Dr. Elijah Moses Road.
Western Line Railway: Mahalaxmi Station
Central Line Railway: Byculla Station
Monorail station: Jacob Circle
ENTRY & DROP OFF POINTS
The road route to Mahalaxmi Race Course is via Dr. Elijah Moses Road.
Western Line Railway: Mahalaxmi Station Gate M1 (Pedestrian Entry): If you’re commuting via Haji Ali Side, Off Keshavrao Khadye Marg.
Gate M4 (Pedestrian Entry): If you’re commuting via Mahalaxmi Station Rd, Off Keshavrao Khadye Marg. Gate H10 (Pedestrian Entry): If you’re commuting via Lala Lajpat Rai Marg. Gate M2 (Vehicle Drop Only - No Parking): Drop off for cabs/chauffeur-driven cars. Monorail station: Jacob Circle
IS THERE PARKING NEAR THE FESTIVAL?
There is no parking at the venue. Limited parking is available for our NEXA Lounge ticket holders. We encourage you to use public transport as much as possible.
ARE THERE GOOD HOTEL OPTIONS NEARBY?
The Four Seasons Worli is about 3.6 kms away. The ITC Grand Central is 4.9 kms away. Other nearby hotels worth consideration: Hotel Hilltop, The Sahil Hotel, Hotel Shalimar (Kemps Corner), Comfort Inn. Make sure you reserve your stay in advance!
IS PHOTOGRAPHY PERMITTED DURING THE SHOW?
Phone cameras are allowed. We’d advise against professional cameras.
IS THE VENUE AIR-CONDITIONED?
No, this is an open-air concert festival.
IS THIS A SEATED SHOW?
No, the festival will be a walk-in standing concert experience. Seating options will be available at the NEXA Lounge.
WILL THERE BE F&B AVAILABLE AT THE VENUE?
Yes, food and beverages will both be available for purchase at the venue. Outside food or beverages will not be permitted.
WILL THERE BE DRINKING WATER AVAILABLE AT THE FESTIVAL?
Free drinking water will be available. We encourage you to use the reusable glasses sold at the festival!
IS SMOKING ALLOWED AT THE SHOW?
Only in designated areas. Patrons are encouraged to dispose of their cigarette waste responsibly using the bins/pouches provided.
IS THERE AN ALL-AREA-ACCESS TICKET WITH AN ARTIST MEET & GREET?
There are no all-area-access passes or meet & greets available. Perks & privileges on special category tickets are mentioned in the ticket descriptions.
DO YOU HAVE LOCKERS FOR RENT?
There will be no lockers at the event. We suggest against carrying items that are expensive/valuable or need stowing away like travel bags or bulky objects.
DOES THE FESTIVAL HAVE ANY MERCHANDISE?
Merch will be exclusively available at the event. Ensure you have enough credits loaded in your RFID wristbands to make your purchases!
DO I NEED TO BE VACCINATED TO GET INTO THE VENUE?
In the best interest of fans and staff, we encourage everyone to follow COVID-19 protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include, but not be limited to, wearing masks, providing proof of double vaccination status and/or providing proof of negative COVID-19 test.
WHAT HAPPENS IF THE EVENT IS CANCELED?
You’ll be notified in advance via email & phone, with an option to claim a refund or carry it forward for a future date (if rescheduled). Lineups are subject to change in the event of rescheduling.
HOW DO I GET A REFUND IF I CAN’T MAKE IT?
Tickets are unfortunately not transferable or cancellable. In case of any queries, write to us.
IS THE FESTIVAL ACCESSIBILITY-FRIENDLY?
Lollapalooza India provides amenities such as ISL interpreters for the main stage, trained crew to guide the visually impaired, risers for wheelchair areas and accessible, gender-neutral toilets. If you have any queries, please
write here.
IS THE FESTIVAL WHEELCHAIR-FRIENDLY? DOES THE FESTIVAL PROVIDE WHEELCHAIRS?
While we do not provide wheelchairs for our festival attendees, one will be provided in case of an on-ground medical emergency. However, the festival is wheelchair-friendly and our crew will be happy to assist anyone with special needs. For more queries, write to us.
SAFETY AT LOLLAPALOOZA INDIA:
A fully equipped medical emergency team will be available at the festival from a health & safety standpoint.
WHAT IS THE BAGGAGE POLICY?
Bags smaller than 12’’ x 6’’ x 12” will be subject to baggage scans.
Bags larger than 12’’ x 6’’ x 12” are prohibited.
Hydration packs need to be completely empty of all/any fluids - will be subjected to frisking.
Wallets/clutch bags measuring 6” x 9” or lesser - will be subjected to frisking.
